We merge the art of hospitality with the intelligence of automation — creating systems that never rest, revenue that compounds, and guest experiences that set a new standard.

Welcome To The Dawn Of A New Era

Your Competitors Are Moving Inches. We’ll Move You Light Years with AI.

Reclaim Hundreds of Staff Hours, Reduce Labor Costs, Boost Revenue, and Deliver a World-Class Guest Experience.

The Daily Reality Your Team is Quietly Carrying…

Management spends most of the day putting out fires. There’s no time to think ahead, because everything is urgent and late.

Every front desk shift feels like survival.

Housekeeping updates cause delays.

Guest reviews are inconsistent and unpredictable.

The Sales Team spends 80% of their day chained to admin tasks instead of selling.

Marketing efforts are random and disconnected from bookings.

Turnover keeps happening — employees are burnt out, stretched thin, and it shows in the guest experience.

Labor costs continue to be a challenge.

Revenue reports expose the gaps.

Now Imagine A New Reality

The fires stop.
Guests feel taken care of before they ask.
Sales flow, reviews rise, and the team finally breathes.
Revenue climbs — not from working harder, but from systems that never sleep..
Scroll to see what becomes possible.

Guest Experience (Front Desk, Concierge)

  • 50 rooms: save 20–35 hrs/week → $347–$607/week

  • 100 rooms: save 40–70 hrs/week → $693–$1,213/week

  • 300 rooms: save 120–200 hrs/week → $2,080–$3,466/week

    Did you know? Hotels are cutting routine tasks with AI by ~30% and halving check-in time-freeing significant desk hours, enabling them to provide superior service and upsells.

See The Savings Inside Your Own Property
Most hotels save $5K–$20K+ per month in labor while improving guest experience.

Group Sales

  • 50 rooms: save 6–10 hrs/week → $150–$250/week

  • 100 rooms: save 10–18 hrs/week → $250–$450/week

  • 300 rooms: save 30–50 hrs/week → $750–$1,250/week

    Did you know? 79% of RFPs are won by one of the first three hotels to respond; planners say the ideal response window is ≤4 days. Automating intake + replies protects speed-to-lead.

Operations

  • 50 rooms: save 5–10 hrs/week → $150–$300/week

  • 100 rooms: save 10–20 hrs/week → $300–$600/week

  • 300 rooms: save 20–40 hrs/week → $600–$1,200/week

    Did you know? 65% of U.S. hotels report ongoing staffing shortages; automation eases coverage gaps and protects service levels

Marketing

  • 50 rooms: save 6–10 hrs/week → $150–$250/week

  • 100 rooms: save 10–18 hrs/week → $250–$450/week

  • 300 rooms: save 25–40 hrs/week → $625–$1,000/week


    Did you know? Guest-messaging + campaign automation reduces staff time and lifts revenue with targeted offers tied to PMS/CRM.

Housekeeping

  • 50 rooms: save ~12–18 hrs/week → $195–$293/week

  • 100 rooms: save ~24–36 hrs/week → $390–$585/week

  • 300 rooms: save ~73–109 hrs/week → $1,171–$1,756/week

    Did you know? Typical benchmarks are 13–20 rooms/attendant/shift; even a 10–15% efficiency gain from automated dispatch + live status creates material hour savings across the week.

Revenue Wins With AI-Enhanced Systems

√ +79% more group booking wins
When inquiries are answered instantly with helpful, on-brand responses — you stay in the top properties considered and close more group business.

√ 18–45% increase in ancillary revenue
Upsells for spa, dining, amenities, and upgrades happen automatically at the right moments — no pressure on staff to remember.

√ 67% higher spend from returning guests
Post-stay follow-up feels warm, personal, and timely — so guests come back more often and spend more when they do.

√ 30–60% more conversions
Lead nurturing, reminders, and follow-up sequences run consistently in the background — instead of only when the team has time.

√ 2–5x increase in repeat stays
Guests feel taken care of before, during, and after their stay — turning one visit into a relationship.

Coconut Creative = The Starting Point for AI in Hospitality.

Trusted since 2004 because we understand the real dynamics of hospitality and travel:

  • Experience psychology (why guests choose you — and why they return)

  • Sales architecture for rooms, groups, experiences, and retreats

  • Staff culture & performance behavior in service-driven environments

  • Brand reputation ecosystems that influence demand across seasons

  • AI-enabled operational efficiency that lifts workload without losing the human touch

  • And the emotional + financial reality of running a property, a collection, or a destination brand

Coconut Creative is an award-winning hospitality growth team led by 20-year industry strategist Ashley Steinmetz, known for elevating independent boutique hotels, luxury resort groups, international retreat destinations, eco-lodges, tour companies, and private membership travel brands across 18+ countries.

The Coconut Creative founders and executives worked in hospitality operations, sales and marketing for multiple hotel properties. We know the real struggles day-to-day - and have designed solutions to make them a thing of the past. Welcome to the future.

Who We Work With

  • Hotels

  • Resort properties

  • Wellness + retreat destinations

  • Eco-lodges & experience-based travel brands

  • Tour companies & adventure travel operators

  • Private membership clubs & golf properties

  • Multi-property hotel management groups

If you are serious about:

  • Revenue gains measured in millions, not percentages.

  • Operational lightness—teams freed from the grind of repetitive tasks.

  • Client and guest satisfaction that drives loyalty and referrals.

  • A future where your business doesn’t just keep up, but leads the pack.

We’re genuinely excited to work with businesses ready to step into this new era. If you’ve been waiting for the moment to go beyond incremental growth—this is it.

Request Consultation

We partner with a limited number of organizations each quarter to ensure depth, detail, and lasting transformation.

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